The ACP is a government program that was created in 2020 during the pandemic to help lower-income Americans stay connected to essential services during shutdowns. You can also save $30 a month on your Optimum bill if you are eligible and enroll in the Affordable Connectivity Program (ACP). It’s like Dominos 30 minutes or less guarantee. If your promotion doesn’t apply at the time it’s been promised, you’ll be eligible for a $50 one-time credit for the inconvenience.
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Make sure to get a reference code or ask for it to be texted to you. Optimum doesn’t need you to sign up for additional contracts in order to lock in the savings you negotiated. You don’t have to give up any of the services that you have to get these discounts to apply but if you’re willing to change your plan a bit, you can save more. You’re more likely to get these discounts if you’ve been a customer for a while and there’s been heavy competition in your area.
Most savings from Optimum will be 12-month promotional discounts but sometimes they provide lifetime loyalty discounts. That should trigger another offer to keep you because Optimum is trying to maximize the revenue from their subscribers and a customer paying Optimum $50 a month is better than one that canceled and is paying nothing. If they don’t or if the discount isn’t big enough, you should mention that you’re looking at competitors and ask to be transferred to the cancellation department. They’ll look at their system to see if they have any promotions available.
This is normal behavior that they get all the time. Just call them and say you’re looking for ways to save on your bill. To get an offer for a lower Optimum bill as an existing customer, you need to ask for one from their customer support team. Start Saving Optimum Offers For Existing Customers Check out their websites if you don’t have a ton of junk mail from them and reference the discounts they’re providing while you get Optimum to lower your bill. The biggest competitors to Optimum are x and y. If you’re in an area where there’s a lot of competition, Optimum will give bigger discounts to get you to stay. For my Optimum service, Optimum sends me tons of mail with better plans than I currently have.
They send tons of mail highlighting available promotions. Most customers just don’t think of lowering their bills significantly to allow Optimum to get away with this behavior.Ĭable companies usually do the research for you. If you’re thinking of leaving their service, they’re more than happy to put you back at the previous price. It then increases your bill significantly after your “discount” expires. Optimum like many other service providers gives you discounted pricing when you first sign up. If you’re paying more than that, you’re eligible for a discount to get at least back to that price. Is your Optimum bill higher than what they’re currently offering? The lowest Optimum internet plans are $40 a month and the highest is $80 a month. It’s important to do your research to get a better package from Optimum as an existing customer. Optimal outcome Optimum Packages for Existing Customers Managers can override the system and authorize higher savings than a tier 1 agent. Talking to a manager can help you get a bigger discount. They are I want or I’m thinking of cancelling my service. You can trigger better promotions by changing your customer status to Optimum by saying the magic words. (877) 936-4778 is the line for the Optimum Retention Department.ĭifferent call centers have different promotions. The best number to call is (877) 936-4778 but you can also call Optimum at (888) 276-5255. Unfortunately, to get these deals, you’ll need to call Optimum customer support and negotiate a discount. These deals for existing customers of Optimum are not available on the website and you can’t just add it to the cart and move on with your life. This is based off our longitudinal study from negotiating hundreds of Optimum bills over the last couple of years. Most of these promotions are permanent or for 12 months although Optimum sometimes provides temporary 2 to 3 month discounts. These monthly promotions range from $10 a month to as much as $91.05 a month. Optimum has promotions for existing customers that based off our data can save you $31.76 a month or 22% off your monthly bill. Start Saving Optimum Promotions For Existing Customers
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